For Current Clients
Placing your policy was step one. Everything after that — COIs, claims, renewals, policy changes — is where we earn our keep. Reach out anytime. We're here.
No phone trees. No ticket numbers. No waiting. Just email [email protected] and tell us what you need.
What We Handle
Need a certificate for a new contract, a landlord, or a job site? Send us the details and we'll have it in your inbox the same day — often within the hour.
Send: "I need a COI for [name/company]"
Something happened? Don't call the carrier — contact us first. We'll file the claim, handle the paperwork, and advocate for a fair settlement on your behalf.
Send: "I need to file a claim"
See our full claims processBefore every renewal, we re-shop your policy across multiple carriers to make sure you still have the right coverage at the right price. If a better option exists — stronger terms, broader coverage, or a lower premium — we'll find it.
Send: "My renewal is coming up"
Bought a new truck, van, or company car? Send us the VIN, year, make, and model. We'll add it to your commercial auto policy — usually the same day.
Send: "I need to add a vehicle"
Hiring or letting someone go? Changes in headcount can affect your workers' comp and EPLI coverage. Let us know so we can update your policy and keep you compliant.
Send: "I hired/let go [number] employees"
Opening a second location or taking on work in a new state? We're licensed in all 50 states and can extend or adjust your coverage to match your growth.
Send: "I'm expanding to [state/city]"
Quick Request
Select a request type and add your details. We'll compose the text for you — just hit send.
Opens your email client with the request pre-filled. You press send.
Skip the phone tree. Send us a message and get a real response from a real person.
Every message is a record. No "he said, she said" — everything is documented.
Message us at 6 AM or 11 PM. We'll respond during business hours — no pressure to be available when we are.
Office Hours
Monday – Friday: 8 AM – 5 PM Pacific
Texts sent outside business hours are answered the next morning.
After-Hours Emergency
If you have an active emergency (fire, major accident, break-in), call 911 first. Then email us at [email protected] with "URGENT" and a brief description. We monitor for urgent messages outside business hours.
If you know a business owner who's overpaying, underinsured, or just tired of dealing with their current provider — send them our way. Just send us their name and we'll take it from there. No awkward intros needed.
Email Us a ReferralOpens your email client with a pre-filled referral message. Just add their name and hit send.
This is the kind of service you get when you work with risk|x. No fees. No runaround. Just real coverage backed by real people who answer when you text.
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